bro cerberus,
If u want to make official complaint, try this
http://batam-inn.swiss-belhotel.com
Maybe can voice out there, to make sure their hotel team wake up and to prevent such things to happen again.
MosT likely, the one who open the door for gals will be terminate, so u decide..
i believe the 2 gals must have told the recept counter that, tamu kita suruh pulang dulu.., thats wat make the recept counter agreed to open for for them..