Quote:
Originally Posted by husker
Hi bro DT
very pleasant and unexpected surprise to hear from you. hope you can educate your operators better. a simple "please wait" is 10x better than ignoring, provide ETA and it's 1000x better. as i mentioned the first time, at least we can go somewhere lim kopi to wait.
rest assured i'll take you up on the promo offer soon 
p.s. to other stables, this is how you do service recovery lol |
Agree. I usually have no problem with the booking but the last booking (with Nadia) was quite frustrating.
I have book Nadia and was told that the session will start 30min later due to a delay from the previous bro. No issue but after 30min, there is no reply and after texting futilely for another 30mins, I was about to leave then a reply came. End up starting the session more than an hour late and ending it in less than an hour cause I need to rush off to meet a client for work. Would have appreciate that during the waiting time, there is some update that it will even be delayed further.
Anyway, I more piss off at the bro that cause the delay as I actually took the effort to be on time by taking a cab from Tuas to reach the location and end up rushing the session and taking a cab for my next appointment.